Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- Online Form
Click here to submit a triage form, Monday to Friday 7:30am-3pm (or if we reach capacity, whichever happens first) - NHS App
You can submit a triage form via the NHS app via the ‘Services‘ tab at the bottom of the screen ‘Contact your GP about a health problem‘. This service is provided by AccuRx and is the same as the Online Form. - By Phone
Phone us on 01736 363741 or 01736 788306, Monday to Friday from 8:15am to 5.30pm - In Person
Visit the surgery and speak with a receptionist, Monday to Friday from 8:15am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment:
- Online Form
Click here to submit a triage form, Monday to Friday 7:30am-3pm (or if we reach capacity, whichever happens first) - NHS App
You can submit a triage form via the NHS app via the ‘Services‘ tab at the bottom of the screen ‘Contact your GP about a health problem‘. This service is provided by AccuRx and is the same as the Online Form. - By Phone
Phone us on 01736 363741 or 01736 788306, Monday to Friday from 8:15am to 5.30pm - In Person
Visit the surgery and speak with a receptionist, Monday to Friday from 8:15am to 6pm
When you get in touch, we’ll ask what you need help with. This will be read by a member of the triage team within the working day and you can expect a response within 2 working days depending on clinical need.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Making a Routine Appointment
If you would like to make a routine appointment with a Nurse or a Healthcare Assistant we are able to pre book these appointments in advance. We can also pre book a small amount of routine appointments with a GP or a Clinician up to two weeks in advance.
The information you provide us with, regardless of how someone contacts us, will be reviewed by the triaging clinician and you will be contacted with the outcome. This will ensure that appointments are booked according to need rather than on a first come first served basis.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
One Appointment for One Problem Please
If you have more than one issue to discuss, please disclose this in your form or to the receptionist. This will ensure your appointment is the appropriate length and with the correct clinician.
Cancelling or changing an appointment
To cancel your appointment:
- By Text
You can cancel your appointment via the ‘Manage Appointment‘ link that generates in your reminder text or by replying ‘CANCEL’ to your appointment reminder text message. - NHS App
You can cancel your appointment via the NHS App. From the Home screen, click ‘Upcoming and past appointments‘, then ‘GP surgery appointments‘. You can see the upcoming appointments listed and then select the appointment you wish to cancel. - By Phone
Contact the surgery and dial 01736 363741 or 01736 788306.
Non-urgent advice: Please Note
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00 or by completing an online triage form.
You can only request a home visit if you are housebound or are too unwell to visit the practice. Our Paramedic will only visit you at home if they think that your medical condition requires this and will also decide with your GP how urgently a visit is needed. Please bear this in mind and if you can provide the suitable details to enable a member of our team to schedule a visit or telephone call.
Policy for Late Arrivals for Appointments
Patients have a duty to attend for pre-booked appointments with all clinicians promptly, and to take into account logistical difficulties or the time involved in travelling to the surgery.
The practice will, as far as practicable, see patients who arrive late, however this may be at the end of surgery and will therefore involve a considerable wait for those who do not wish to re-book.
The following general provisions will apply:
Less than 5 minutes late
The patient will be marked as an arrival in their pre-booked “slot” and a note will be added under the appointment to say they arrived xxxx mins late. The doctor or nurse will call them in at the first available opportunity. The patient should be advised of this and that there may be some delay while they are fitted in.
More than 5 minutes, less than 10 minutes late
The patient will be advised that as they are a late arrival the Receptionist will have to ask the GP/Nurse if they are able to see them, and they may have a considerable delay (depending on the time). They may be seen if the clinician has an unexpected gap, in which case they will be called in. The patient should be encouraged to re-book.
More than 10 minutes late
The patient has clearly missed the appointment, and will be asked to rebook. Where there is an indication of clinical urgency they may need to be added to the end of the clinic with the Nurse/GP.